Support

How do I create an account?

Download Aurora Finance from the App Store or Google Play, or sign up at aurorafinance.app. You’ll set up your first ledger with a home currency during onboarding.

What is a ledger?

A ledger is a self-contained set of accounts, budgets, and transactions locked to one home currency — typically one per country you live or bank in. Aurora never sums or converts balances across ledgers automatically.

Can I share a ledger with my partner?

Yes. Invite a partner from Settings → Household, and choose their role (Owner, Partner, or Viewer) to control what they can edit.

How do I connect my bank account?

Go to Accounts → Add Account and follow the secure bank-linking flow. In supported regions this connects automatically via our data partner; elsewhere you can import bank or card statements as PDFs.

My account balance looks out of date. What do I do?

Balances shown in the app reflect the last successful sync or statement import. Pull to refresh, or manually reconcile from the account detail screen if a sync hasn’t run recently.

Is my bank data secure?

Yes. Bank connections use bank-grade, read-only access through our licensed data partner — we never see or store your banking credentials. See our Privacy Policy for details.

How does budget pacing work?

Each category compares what you’ve spent against how far through the month or year you are, and shows on-track, at-risk, or over-budget status accordingly.

Can I customize categories?

Yes — add, rename, reorder, or archive categories from Settings → Categories. Parent categories with sub-categories aggregate automatically and aren’t directly budget-editable.

How do I manage or cancel my subscription?

Subscriptions purchased through the App Store or Google Play are managed in your Apple ID or Google Play account settings, not inside Aurora Finance.

Do you offer refunds?

Refund requests for purchases made through Apple or Google are handled by Apple/Google directly per their respective policies. For billing questions, email us at [email protected].

How do I delete my account?

On the web app, go to Settings → Export data → Danger zone → Delete account. Deletion is permanent and removes your account, all ledgers, and all data — a 30-day grace period applies, during which you can still cancel. You can also email [email protected] from your registered address and we’ll process the request. See the Privacy Policy for what is retained and for how long.